At Climbing Hills Counseling, we are committed to protecting your privacy. This Privacy Statement applies to our website and governs our data collection and usage. By using our website, you consent to the data practices described in this statement.

Collection of Your Personal Information

Climbing Hills Counseling collects personally identifiable information, such as your name, email address, phone number, and any other contact details you voluntarily provide through our website’s contact forms or email communication. We may also collect information you provide related to appointment scheduling, service inquiries, or interest in resources.

We may gather non-identifiable demographic information such as your ZIP code, age range, and general interests to better understand our website traffic and improve our services.

Additionally, when you visit our website, we may automatically collect certain technical information, including your IP address, browser type, operating system, access times, and referring website addresses. This data helps us maintain site performance, improve functionality, and track visitor trends.

Please be mindful that if you voluntarily share personal or sensitive information through public platforms (e.g., social media or blog comments), that information may be accessible by others and is not protected by this Privacy Statement.

We encourage you to review the privacy policies of any external websites or platforms linked from our site, as we are not responsible for their privacy practices or content.

Use of Your Personal Information

We use your personal information to:

• Respond to your inquiries

• Schedule appointments or consultations

• Provide requested services

• Improve the client experience on our website

With your consent, we may also use your contact information to share practice updates, wellness resources, or information about services that may be relevant to your needs. You may opt out of these communications at any time.

We do not sell, rent, or lease your personal information to third parties. However, we may share data with secure and trusted third-party partners who help us operate our website, manage communications, or provide administrative support. These parties are required to keep your information confidential and are not authorized to use it for any other purposes.

We do not collect or disclose sensitive personal information, such as race, religion, or political affiliation, unless you explicitly provide consent or disclosure is required by law.

Use of Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognize returning visitors, track page usage, and improve site performance. Cookies do not contain viruses or execute programs. You can choose to accept or decline cookies through your browser settings.

Security of Your Personal Information

We take the security of your personal information seriously. All personally identifiable information is stored in a secure environment and protected from unauthorized access, use, or disclosure. If we transmit sensitive information (such as credit card data for payment), it is encrypted using secure technologies such as SSL (Secure Socket Layer).

While we implement strong safeguards, please understand that no method of transmission over the internet is 100% secure. We encourage you to use caution when sharing information online.

Changes to This Privacy Statement

Climbing Hills Counseling may occasionally update this Privacy Statement to reflect changes in legal requirements, practice policies, or client feedback. We recommend reviewing this statement periodically to stay informed about how we protect your information.

Contact Information

If you have questions or concerns regarding this Privacy Statement, please contact us:

Climbing Hills Counseling
Phone: (336) 600-4455
Email: lauren@climbinghillscounseling.com
Mail: 15120 Scoter St, Charlotte, NC 28262